How to define success of a project ? or what is Project KPI? or what is project purpose? Actually, these 3 questions are pointing to same thing which is “what is project deliverable?”.
When PM gets a project charter or helps come out a draft project charter it should contain project deliverables. Therefore deliverable could be a physical product, service or a figure like improve quality 1% or reduce customer complain 5% in 3 months...
Deliverable is closely related to the purpose(justification) of a project initiated. We have to pay more attention on what project wants and then come out WBS. Don’t forget WBS is project needs to do and is deliverable-oriented. Deliverable-oriented means project/customer’s wants will be found in the WBS.
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PMP Teaching Article (10)
